Office Policies

Pediatric and Adolescent Medicine,  Rocky Hill, CT

Our office staff works hard to ensure patient comfort and convenience. To help you better understand our office operations, we have included the information you need about our hours, locations, appointments, insurance acceptance and billing below.

Rocky Hill Pediatrics
1084 Cromwell Ave
Rocky Hill, CT 06067
(860) 721-7561

Office Hours
Monday: 08:30 AM - 05:00 PM
Tuesday:     08:30 AM - 05:00 PM
Wednesday: 08:30 AM - 05:00 PM
Thursday: 08:30 AM - 05:00 PM
Friday: 08:30 AM - 05:00 PM
Saturday: call 860-721-7561
Sunday: call 860-721-7561

 

 

Please call us at (860) 721-7561 for all appointments.  We will  make every attempt to be as responsive to your scheduling needs as possible.  Our phone lines are open from 8:30 am-1 pm and 2 pm-4:30 pm Monday through Friday.

 

Office Policies and Procedures

Office hours: Monday – Friday, 8:30 a.m. - 5 p.m.  

                                    Closed for lunch from 1:00 p.m. – 2:00 p.m.

Telephone hours:     8:30 a.m. – 1 p.m. and 2 p.m. to 4:30 p.m.

                                     Please call 24 hours per day 7 days per week for emergency care.

 

Co-pays are expected at the time of visit.  There are no co-pays for Well Check Visits (a.k.a., Annual/Yearly Physicals)

At check out, please be sure to make your next well visit for the following year and confirm numbers for text reminders.

Please give our front staff your insurance card, your co-pay (if applicable) and any forms requiring a doctor’s signature at each visit.

Please arrive 10 minutes before your scheduled appointment to complete all necessary paperwork.

If there are any changes to insurance, address, or pharmacy, please inform our front staff at the time of check-in.

Please ask for portal access if you haven't done so already.

Please complete as much information on your child’s forms as you are able. School forms, or State Health Assessment Records, take approximately between five to seven business days for completion.  For your convenience, you may bring a self-addressed stamped envelope or you may pick them up in our office after 5 -7 business days. Additionally, and certainly a more convenient option is to sign up for portal access to retrieve forms if your child is under 14 years of age.

If you are more than 15 minutes late to your appointment, we do reserve the right to schedule your appointment for a later date and time.

As a courtesy to our food allergic patients, please do not eat or drink in our waiting room or exam rooms. Weekend Emergency Sick Hours - If you feel that your child needs to be seen on the weekend for a sick visit, feel free to call our main number and the answering service will direct you to the office on call for that day. Offices we share weekends with are Glastonbury, Simsbury, and West Hartford. Visits are scheduled from 9 am to 12 noon.

 

After Hours and Weekends:

There is always one of our care team members on call to assist you if you have concerns about your child.  After hours call (860)-721-7561 to reach the on call doctor or nurse.

Sick Visits

Please call for sick visit appointments as soon as possible after 8:30 am.  If you know you would like your child seen, calling early will give you more options for appointment times.  We try our best to see all sick children on the same day.  

Well Care

We encourage parents of school age children and adolescents to make check-up appointments well in advance, especially if you plan on coming in during the summer months when schedules fill quickly. Late afternoon (after school) well visit appointments also fill quickly so please call well  in advance if you would like one of these time slots.  See table below for our usual Well Child Schedule.

Prescription Renewals:

For routine refills, please call your pharmacy directly and they will forward your request to us electronically.

To renew controlled medications (i.e., ADHD or ADD), please call between 9am and 4:30 pm and speak with our staff.  They will need the following information:

  • your name and contact phone number, your child's name and DOB
  • the name of the prescription, strength and directions of the medication
  • the name of your pharmacy.

The information will be reviewed by one of our providers for approval.  We ask that you schedule 6 month follow up visits for medication rechecks, even if everything is going well.  We require two business days to process refill requests.  Please note that prescriptions will not be refilled by the covering/on call doctor after hours or on weekends.

Evenings and Weekends

We share call with three other offices and together, the 10 doctors provide 24 hour, 365 days a year coverage for our patients, to help answer any urgent questions that may arise. The best way to reach the “on call” physician is to call our regular office number: (860) 721-7561.  The doctor who is “on call” will see patients for urgent (not routine well visits) on both Saturday and Sunday mornings.  Please call as early as possible, ideally between 8:30-9 am, if you wish to have your child seen. If there is a true life threatening emergency, call 911 or go to the Emergency Room.  When possible, we always recommend Connecticut Children’s Emergency Room. Please save all routine calls, including prescription refills for our regular office hours.

Consultations

There are times when it is helpful to meet with parents with or without their child for a longer visit to discuss behavioral, emotional, or other health concerns. These visits are scheduled as consultations and are usually scheduled at 12:30 pm.   If you would like to schedule a consultation please call during regular office hours and we will set up a time for you to come in.

Cancellations & Late Arrivals

We request that you give us 24 hours notice for cancellations. We understand that emergencies or schedule conflicts arise, so please just give us a call.  If you do not come to your appointment, or cancel with less than 24 hours notice,  there is a $25 charge.

Please call us to let us know if you are running late for your appointment.  We may be able to accomodate you after consulting with the provider.  However, if you are more than 15 minutes late,  it is likely that we will need to reschedule your appointment.  We are committed to doing our best to run on time for each appointment but find that very difficult to do when patients arrive late. Your on time arrival will help us keep wait times manageable. Thank you!

Well Child Appointment Schedule

While this is a general guideline of well-child visits, it is subject to change or be adjusted as needed for each child.  Additionally, you may access the Vaccine Information Sheets for each vaccine at cdc.gov/vaccines.

  • 2 days after discharge: Feeding, weight and jaundice check (considered a sick visit)
  • 1-2 weeks: Length, weight, head circumference
  • 1 month: Length, weight, head circumference, Post Partum Depression Screen (PPD)
  • 2 months: Length, weight, head circumference, DTaP, IPV, Hep B, Hib, Prevnar, Rotavirus, PPD
  • 4 months: Length, weight, head circumference, DTaP, IPV, Hep B, Hib, Prevnar, Rotavirus
  • 6 months: Length, weight, head circumference, DTaP, IPV, Hep B, Hib, Prevnar, PPD
  • 9 months: Length, weight, head circumference, PEDS Developmental Screen
  • 12 months: Length, weight, head circumference, MMR, Hep A, Prevnar, Hemoglobin, Lead Check
  • 15 months: Length, weight, head circumference, PEDS Developmental Screen DTaP, IPV, Hib, Varicella
  • 18 months: Length, weight, head circumference, M-CHAT (Autism Screen), Hep A
  • 2 years: Length, weight, head circumference, M-CHAT (Autism Screen), Hemoglobin, Lead Check 
  • 30 months: Length, weight, head circumference, PEDS Developmental Screen
  • 3 year: Height, weight, blood pressure, MMR, Varicella
  • 4 year: Height, weight, blood pressure, vision, DTaP, IPV, Hemoglobin
  • 5-8 year: Height, weight, blood pressure, vision, hearing screen
  • 9-10 year: Height, weight, blood pressure, vision, hearing, cholesterol, hemoglobin
  • 11-12 year: Height, weight, blood pressure, vision, hearing, Meningococcal, Tdap, HPV9 (2 doses six months apart)
  • 13 year: Height, weight, blood pressure, vision, HPV9 (if not yet received)
  • 14 - 15 year: Height, weight, blood pressure, vision, hearing, HPV9 (if not yet received)
  • 16 year: Height, weight, blood pressure, vision, Menactra, HPV 9 (if not yet received)
  • 17 year: Height, weight, blood pressure, vision, cholesterol check, hemoglobin, HPV9 (if not yet received)
  • Pre- College: Height, weight, blood pressure, vision

Please note: The American Academy of Pediatrics recommends an annual flu vaccine for all children six months – 21 years of age.

Insurance and Billing:

Rocky Hill Pediatrics accepts most insurance plans. The parent or legal guardian accompanying a child is responsible for any copays, deductibles, coinsurance, or fees not covered by insurance at the time of appointment. It is the responsibility of the parent or legal guardian to verify that Rocky Hill Pediatrics accepts your insurance before making an appointment. Please contact your insurance company directly to determine if Rocky Hill Pediatrics is in - network with your family’s plan.

Useful Information

Visit our About Us section to learn more about our practice and doctors.

Insurances Accepted: